Refund Policy

• Where do we deliver?        

Los Angeles, Topanga, Glendale, La Crescenta, Agoura Hills, Calabasas, Canoga Park, Winnetka, West Hills, Chatsworth, Encino, Northridge, Pacoima, Reseda, San Fernando, North Hills, Granada Hills, Mission Hills, Sun Valley, Tarzana, Thousand Oaks, Westlake Village, Woodland Hills, Oak Park, Valencia, Van Nuys, Panorama City, Sherman Oaks, Burbank, North Hollywood, Valley Village, Toluca Lake, Studio City.

• Do we offer same day delivery? 

We do offer same day delivery as long as the order is placed before 4:00 pm PST. 

 

• Do we promise delivery time?

We can not promise an exact delivery time due to many circumstances that may change, we can however work within a time frame if accepted by the florist, must email or contact us to have the time frame accepted. 

 

• What time do we start and end delivery?

We start all deliveries at 11:00 am and the final round of deliveries leave as late as 7:00 pm

 

• What if Inventory is not in stock? 

Flowers or vases that are not in stock for the given order will be substituted for other flowers or vases to fulfill the order. 

• Return or Exchange policy

We accept returns & exchanges only for arrangements that have not yet been delivered. Once the flowers have been delivered, returns & exchanges are not possible. If the delivered flowers do not meet your expectations, you may bring them to our physical store for adjustments according to florist agreement. For changes to an order before delivery, please contact our store directly. If the replacement item is more expensive, the price difference must be paid.